Refund policy

We always prioritize your beauty journey — and that includes ensuring your order arrives in perfect condition. While we do not offer returns, we’re always here to help if something’s not right.

🌿 No Returns or Exchanges
For hygiene and safety reasons, all purchases are final. We cannot accept returns or exchanges, even for unopened products.

🔎 Check Your Delivery Promptly
We recommend inspecting your package as soon as it’s delivered.
If your order arrives damaged, faulty, or incorrect, please report it within 3 days of receiving it.

Requests submitted after this period will not be eligible for resolution.

📷 What We Need to Assist You
To process any issue, we require:

  • A clear, continuous unboxing video that begins with the sealed package

  • Footage must show the full unpacking process and clearly display the problem

🎥 Videos that are cut, unclear, or begin after the package is opened will not be accepted.

📦 About Packaging & Shipping

Every order is packed with care. However, we are not responsible for damages caused during shipping or exposure to extreme temperatures during transit.

🎁 Gifts & Samples
Complimentary items are not eligible for replacement or refund, even if damaged.

📩 Need Help?
Email youbeautyae@gmail.com
Include your:

  • Order number

  • Description of the issue

  • Required video and photo evidence

We’ll review your case carefully and do our best to resolve it with care and integrity. Thank you for trusting us.